If this is by telephone, please let us know the best number to reach you on. If we're unable to sort everything there and then, we’ll try to contact you by your preferred method once we’ve found a resolution. Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. If you contacted us by web chat, we'll try to get everything sorted during the session. If you contacted us by phone, we'll try our best to resolve your issue on the call. How long it takes to find a resolution depends on what your complaint was about and how you contacted us. And we'll let you know as soon as we think we have a resolution. We'll always work hard to find a solution that works for you.
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